PULSR

PulsR

PULSR


Historically, companies have approached Third Party Application Maintenance (TAM) on an ad hoc basis according to short-term constraints (resource needs, expertise, etc.), thus determining a 'siloed' organization: one application, one TAM, one supplier, one budget, one quality plan, etc., and globally based on processes that favor wait-and-see and escalation.
Support has always been considered as the poor relation of IT, we generally tend to see it as a purely "technical" activity offered to companies. This is not the vision of PERCALL, for whom for more than 15 years, it is a real business that relies above all on innovation.

Une offre innovante de support et maintenance

PULSR


Historically, companies have approached Third Party Application Maintenance (TAM) on an ad hoc basis according to short-term constraints (resource needs, expertise, etc.), thus determining a 'siloed' organization: one application, one TAM, one supplier, one budget, one quality plan, etc., and globally based on processes that favor wait-and-see and escalation.
Support has always been considered as the poor relation of IT, we generally tend to see it as a purely "technical" activity offered to companies. This is not the vision of PERCALL, for whom for more than 15 years, it is a real business that relies above all on innovation.

PulsR Tiger Mobile

THE MAIN FUNCTIONALITIES


PERCALL's new PulsR offer is distinguished by an innovative conception of the TMA business focused on excellence, by the association of ITIL® best practices with innovative digital technology and the creation of a dedicated structure, which brings together all the resources necessary for the operational management of a TMA.

A single common goal: to maintain PLM applications in operational condition in a more industrialized, better controlled and more transparent way, contributing to an overall improvement in the service provided to the user.

SUPPORT
Troubleshoot anomalies, provide a workaround and define the root cause of the behavior
The technical support of high expertise on your PLM and IoT solutions, both on the standard product and on your own customization, on the most complex environments

MAINTENANCE
Make all changes to the solution code, the development of corrections and evolutions
Solutions need adjustments, patches and evolutions to bring added value to users

ROBUSTNESS
Guarantee the durability of your application to the changes in its technical environment or its use
External influences or strategic changes (more data, more users, more interfaces, etc. ...) within the organization, can change the prerequisites of the application architecture

MONITORING
Detect incipient failures, latent defects before they become real and turn into major failures
Even if the application is ready for use, despite the fact that everything seems to be fine, there is always a risk that the key parts of the application will not work properly at an optimal level

OPERATION
Industrialize and perform all the tasks of administration and exploitation of the solutions
Increasingly complex solutions placed at the center of your business processes, require an ever more reactive and accurate supervision of systems and services to guarantee optimum operating conditions

TIGER SQUAD ALERT
Ensure a rapid and efficient recovery of activity to coping crisis
TIGER SQUAD is our highly qualified group of experts dedicated to solving these crisis cells. They are responsible for studying, solving, and deploying possible solutions to critical situations

PULSR TRACKER
Balance between autonomy and control
The good division of activities and monitoring of these are two of the major pillars of a well-controlled service. An industrialized monitoring tool is then essential, we offer you a ready-to-use model, with a proven methodology allowing the experts to work to their maximum capacity

PULSR QUBE
Facilitate your service request
A new mobile and connected approach, personal to interact with our experts.
Six faces, each of them allows you to request a specific service

PULSR VISION
Improve governance and decision-making
Performance indicators are important information that contributes to a correct appreciation of the activity. We offer you our specific platform.

PULSR SCANNER
Do not let obsolescence dangerously alter your solution
Proactive management of the maps of your application will lead to a better mastery of the key factors to consider to launch an upgrade, a project that is generally complex and requires a significant financial investment

PULSR PERFKIT
Define the optimization strategy of your application
Performance is often overlooked, poorly mastered or poorly controllable when designing applications. Defining optimization axes is therefore a major challenge to ensure the sustainability of the solution. Our PerfKit audits guarantee a 360 ° vision of your system to develop your Robustness strategy.

Offres sur-mesure PulsR
PulsR Tiger Mobile

THE MAIN FUNCTIONALITIES


PERCALL's new PulsR offer is distinguished by an innovative conception of the TMA business focused on excellence, by the association of ITIL® best practices with innovative digital technology and the creation of a dedicated structure, which brings together all the resources necessary for the operational management of a TMA.

A single common goal: to maintain PLM applications in operational condition in a more industrialized, better controlled and more transparent way, contributing to an overall improvement in the service provided to the user.

SUPPORT
Troubleshoot anomalies, provide a workaround and define the root cause of the behavior
The technical support of high expertise on your PLM and IoT solutions, both on the standard product and on your own customization, on the most complex environments

MAINTENANCE
Make all changes to the solution code, the development of corrections and evolutions
Solutions need adjustments, patches and evolutions to bring added value to users

ROBUSTNESS
Guarantee the durability of your application to the changes in its technical environment or its use
External influences or strategic changes (more data, more users, more interfaces, etc. ...) within the organization, can change the prerequisites of the application architecture

MONITORING
Detect incipient failures, latent defects before they become real and turn into major failures
Even if the application is ready for use, despite the fact that everything seems to be fine, there is always a risk that the key parts of the application will not work properly at an optimal level

OPERATION
Industrialize and perform all the tasks of administration and exploitation of the solutions
Increasingly complex solutions placed at the center of your business processes, require an ever more reactive and accurate supervision of systems and services to guarantee optimum operating conditions

TIGER SQUAD ALERT
Ensure a rapid and efficient recovery of activity to coping crisis
TIGER SQUAD is our highly qualified group of experts dedicated to solving these crisis cells. They are responsible for studying, solving, and deploying possible solutions to critical situations

PULSR TRACKER
Balance between autonomy and control
The good division of activities and monitoring of these are two of the major pillars of a well-controlled service. An industrialized monitoring tool is then essential, we offer you a ready-to-use model, with a proven methodology allowing the experts to work to their maximum capacity

PULSR QUBE
Facilitate your service request
A new mobile and connected approach, personal to interact with our experts.
Six faces, each of them allows you to request a specific service

PULSR VISION
Improve governance and decision-making
Performance indicators are important information that contributes to a correct appreciation of the activity. We offer you our specific platform.

PULSR SCANNER
Do not let obsolescence dangerously alter your solution
Proactive management of the maps of your application will lead to a better mastery of the key factors to consider to launch an upgrade, a project that is generally complex and requires a significant financial investment

PULSR PERFKIT
Define the optimization strategy of your application
Performance is often overlooked, poorly mastered or poorly controllable when designing applications. Defining optimization axes is therefore a major challenge to ensure the sustainability of the solution. Our PerfKit audits guarantee a 360 ° vision of your system to develop your Robustness strategy.

Offre économique PulsR
Offre standard PulsR
Offre PulsR PulsR
Offre premium PulsR

PULSR


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